A key social media marketing strategy must incorporate customer service. Many companies differentiate the two, but your customers don’t have any such separation. Once you’re social, they’re going to utilize this channel for questions, comments and complaints. The good news is that you can really show of your customer service skills in public, thereby margaideachd dè cho math 's a nì thu e le dùilean.
What companies may not realize is that it’s your customers with the largest budgets that is fheàrr leotha cùram sòisealta agus seirbheis teachdaiche. Leig sin fodha beagan ...
Bidh luchd-cosnaidh àrd gu sònraichte a ’dèanamh an fheum as motha de lìonraidhean sòisealta airson seirbheis teachdaiche. Tha companaidhean nach eil a ’gabhail brath air an sin a’ call cothrom gus eòlasan branda adhartachadh agus fàs. McKinsey & Companaidh
Companies need to incorporate a customer service strategy into their social media strategy that routes and resolves customer service issues as quickly as possible. Letting issues drag on will destroy your authority and the trust that’s required to turn prospects into customers and customers into fans.